Outage in SMSPortal

Service Degradation - Core Data Centres

Resolved Minor
October 22, 2025 - Started 3 days ago - Lasted about 4 hours
Official incident page

Incident Report

We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability. Incident Summary: Type: Network Degradation Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2) Impact: Some customers may experience intermittent connectivity or slower response times on our platform. We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible. If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at help@smsportal.com.
Components affected
SMSPortal Customer Portal SMSPortal Inbound SMS SMSPortal SFTP SMSPortal Email to SMS (Legacy) SMSPortal Main Website SMSPortal Africa SMSPortal SMPP SMSPortal Outbound SMS SMSPortal REST SMSPortal HTTP (Legacy) SMSPortal Web Services & SQL (Legacy)

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/22/2025 06:13PM

After extensive monitoring, we believe the issue has been resolved and systems continue to operate as expected.

MONITORING 3 days ago - at 10/22/2025 02:54PM

Connectivity issues have been resolved and all services are fully operational. Our teams are continuing to investigate the root cause with the data centre engineers to ensure this doesn’t recur.

INVESTIGATING 3 days ago - at 10/22/2025 02:41PM

We’re aware of connectivity issues between two of our core data centres. Our teams are actively investigating and working to restore full stability.

Incident Summary:

Type: Network Degradation
Issue Start Time: 22 Oct 2025 @ 16:22 (UTC+2)
Impact: Some customers may experience intermittent connectivity or slower response times on our platform.

We sincerely apologise for the disruption and understand the impact this may have. Our engineers are working closely with the data centre teams to resolve the issue as quickly as possible.

If you require any further information, assistance, or clarification regarding this incident, please do not hesitate to reach out to our dedicated technical support team at help@smsportal.com.

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