Outage in SMTP2GO
Soft Bounces (SMTPUTF8 required)
Resolved Minor
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Outage Details
Components affected
SMTP2GO Email sending (SMTP service)Latest Updates ( sorted recent to last )
This incident has been successfully resolved.
However, please note that any emails affected by soft bounces will need to be resent.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
A fix has been implemented and we are monitoring the results.
Some users may encounter soft bounces with the error message:
"5.6.7 (destination does not support SMTPUTF8 required for message delivery)."
This issue stems from a temporary problem with non-ASCII characters, which has caused some messages to soft bounce.
Our development team has identified the root cause and implemented a fix.
However, please note that any soft bounce affected by this issue will need to be resent.
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