Outage in SMTP2GO

Delay in email events showing on the Activity page - AU region

Resolved Minor

October 20, 2025 - Started 3 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently investigating a reporting delay that may affect some users in the AU region. Please note that email delivery is unaffected and messages are sending successfully. However, emails on your Activity reporting page may be temporarily stuck at the "Processed" status, even though they have already been delivered to the recipient. Our team is actively working on a fix for this delay in reporting events and is closely monitoring the results.

Components affected

SMTP2GO Member Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/21/2025 12:20PM

This incident has been resolved.

MONITORING 3 months ago - at 10/21/2025 03:00AM

The backlog of delayed reporting events is now clearing, and we are continuing to monitor the system closely.

IDENTIFIED 3 months ago - at 10/21/2025 02:04AM

We are currently investigating a reporting delay that may affect some users in the AU region.
Please note that email delivery is unaffected and messages are sending successfully. However, emails on your Activity reporting page may be temporarily stuck at the "Processed" status, even though they have already been delivered to the recipient.
Our team is actively working on a fix for this delay in reporting events and is closely monitoring the results.

Latest SMTP2GO outages

Delivery Delays - 10 days ago

API Error - 20 days ago

Connectivity issue - about 2 months ago

Delivery Delays - 2 months ago

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