Outage in SMTP2GO

Subaccounts: Verified Senders Issue

Resolved Minor
November 13, 2025 - Started about 1 month ago - Lasted about 8 hours
Official incident page

Incident Report

Some users may be experiencing issues with subaccount management. Our team is currently investigating an error affecting the ability to share verified senders between master accounts and their associated subaccounts.
Components affected
SMTP2GO Member Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/13/2025 11:28PM

This incident has been resolved.

MONITORING about 1 month ago - at 11/13/2025 09:48PM

A fix has been implemented, and we're continuing to monitor. If you encounter any further issues granting subaccounts access to verified sender domains, please reach out to our support team.

INVESTIGATING about 1 month ago - at 11/13/2025 03:40PM

Some users may be experiencing issues with subaccount management. Our team is currently investigating an error affecting the ability to share verified senders between master accounts and their associated subaccounts.

Latest SMTP2GO outages

Connectivity issue - 8 days ago
Delivery Delays - 29 days ago

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