Outage in SMTP2GO
Investigating Email Processing Delays (AU Region)
Resolved MinorIncident Report
Summary AI Generated
SMTP2GO experienced email processing delays in the AU region for 10.8 hours, affecting email delivery speeds while emails showed as "Processed" in the Activity reporting page. The engineering team identified and implemented a fix to resolve the processing backlog. The incident was fully resolved with normal email delivery speeds restored and all reporting records updated.
We are investigating an issue causing delays in email delivery in the AU region. These emails will appear as "Processed" on the "Reports > Activity" page. Our engineering team is currently working to identify the root cause and restore normal processing speeds as quickly as possible.
Components affected
SMTP2GO Email sending (SMTP service)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
25 days ago - at 04/01/2026 09:53AM
This incident has been resolved.
MONITORING
25 days ago - at 04/01/2026 05:28AM
A resolution has been implemented and we're continuing to monitor. While the backlog of "Processed" emails is clearing, clients may notice a temporary delay in event updates (such as the "Delivered" status) appearing in the Activity page reporting. These records are being processed and will be fully updated shortly.
IDENTIFIED
25 days ago - at 04/01/2026 02:09AM
A preliminary fix is being implemented and the backlog of processed email is being worked through.
IDENTIFIED
25 days ago - at 03/31/2026 11:58PM
The issue has been identified, and a fix is being implemented.
INVESTIGATING
25 days ago - at 03/31/2026 11:08PM
We are investigating an issue causing delays in email delivery in the AU region. These emails will appear as "Processed" on the "Reports > Activity" page. Our engineering team is currently working to identify the root cause and restore normal processing speeds as quickly as possible.
Latest SMTP2GO outages
Inbound Server Issue - 10 days ago
Network Connectivity Issues - about 2 months ago
Delays sending to Microsoft-hosted domains - about 2 months ago
Activity Page Headers - 2 months ago
Connectivity issues for "mail-au.smtp2go.com" - 3 months ago
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