Outage in SMTP2GO
Connection Issues and Delivery Delays
Resolved MinorIncident Report
Summary AI Generated
SMTP2GO's email sending service experienced connection issues and delivery delays for approximately 1.1 hours on August 27, 2026, with affected emails becoming stuck in a "Processed" state. The team identified the root cause and implemented a fix, after which connection stability improved and the delayed email queue began clearing. The incident was fully resolved, with normal service restored.
We have identified the issue causing some customers to experience connection issues and delivery delays (with emails remaining in the “Processed” state). Our team is working with urgency to resolve the issue and restore normal service.
Components affected
SMTP2GO Email sending (SMTP service)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 08/27/2026 11:44PM
This incident has been resolved. We sincerely apologise for the disruption and inconvenience caused. If you experience any further issues with connecting or email delivery, please reach out to our support team for assistance.
MONITORING
9 days ago - at 08/27/2026 11:21PM
We are continuing to monitor the situation. If you are still experiencing connection issues or delivery delays, please reach out to our support team for assistance.
MONITORING
9 days ago - at 08/27/2026 11:01PM
A fix has been implemented, and we are continuing to monitor the results. Connection stability is improving, queue levels are dropping, and delayed emails are being processed.
IDENTIFIED
9 days ago - at 08/27/2026 10:38PM
We have identified the issue causing some customers to experience connection issues and delivery delays (with emails remaining in the “Processed” state). Our team is working with urgency to resolve the issue and restore normal service.
Latest SMTP2GO outages
Delivery Delays – Emails Held as “Processed” - 10 days ago
"Activity" Reporting Delay: EU Customers - 18 days ago
Delay in Processing/Delivery of Emails - about 1 month ago
Messages Queued as 'Processed' - 2 months ago
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