Outage in SMTP2GO
Email Delivery Delays - AU Region
Resolved MinorIncident Report
Summary AI Generated
SMTP2GO's AU region SMTP service experienced email delivery delays for approximately 5 hours, with affected emails held in a "Processed" state rather than being delivered. The development team identified the root cause and deployed a fix, after which the mail queue cleared progressively. The incident was fully resolved after monitoring confirmed all queued emails had been delivered successfully.
A small number of customers in our AU region may be experiencing email delivery delays, with emails being held as “Processed”.
Our development team is actively investigating the issue and working to resolve it as a matter of urgency.
We apologise for any inconvenience and will provide further updates as more information becomes available.
Components affected
SMTP2GO Email sending (SMTP service)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 09/30/2026 05:25AM
This incident has been resolved.
MONITORING
6 days ago - at 09/30/2026 03:27AM
"Processed" emails are continuing to flow through successfully. Some emails remain queued, and we're continuing to monitor as these clear.
MONITORING
6 days ago - at 09/30/2026 02:08AM
A fix has been deployed, and the mail queue is dropping. We're continuing to monitor.
IDENTIFIED
6 days ago - at 09/30/2026 01:01AM
The issue has been identified, and a fix is being deployed currently. "Processed" emails will begin flowing through shortly.
INVESTIGATING
6 days ago - at 09/30/2026 12:28AM
A small number of customers in our AU region may be experiencing email delivery delays, with emails being held as “Processed”.
Our development team is actively investigating the issue and working to resolve it as a matter of urgency.
We apologise for any inconvenience and will provide further updates as more information becomes available.
Latest SMTP2GO outages
Connectivity Issues - 4 days ago
Connection issues and 'processed' emails - 5 days ago
Issues connecting to mail.smtp2go.com - 5 days ago
Email Delivery Delays - AU Region - 6 days ago
Inbound Timeout - 6 days ago
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