Outage in SMTP2GO
Issues connecting to mail.smtp2go.com
Resolved MinorIncident Report
Summary AI Generated
SMTP2GO's email sending service experienced a DNS resolution failure lasting 9 minutes, during which some European locations were unable to connect to mail.smtp2go.com. As a workaround, users were advised to connect via mail-eu.smtp2go.com instead, and to ensure firewalls were not blocking newly added IPs. The incident was fully resolved within 9 minutes.
If you're having trouble connecting to mail.smtp2go.com, try connecting to mail-eu.smtp2go.com instead.
Some European locations can't resolve to mail.smtp2go.com.
This is a temporary issue that should be fixed shortly.
Also, please check that no firewalls are blocking connections to the new IPs we've added to mail.smtp2go.com.
The IPs can be found here: https://support.smtp2go.com/hc/en-gb/articles/227835308-Worldwide-Server-Locations-IP-Addresses-and-Email-Routing
Components affected
SMTP2GO Email sending (SMTP service)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 09/30/2026 11:37AM
This incident has been resolved.
INVESTIGATING
5 days ago - at 09/30/2026 11:29AM
If you're having trouble connecting to mail.smtp2go.com, try connecting to mail-eu.smtp2go.com instead.
Some European locations can't resolve to mail.smtp2go.com.
This is a temporary issue that should be fixed shortly.
Also, please check that no firewalls are blocking connections to the new IPs we've added to mail.smtp2go.com.
The IPs can be found here: https://support.smtp2go.com/hc/en-gb/articles/227835308-Worldwide-Server-Locations-IP-Addresses-and-Email-Routing
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