Outage in SMX Secure Cloud Solutions

External DNS resoution issues

Resolved Minor
March 21, 2024 - Started 9 months ago - Lasted 6 days
Official incident page

Need to monitor SMX Secure Cloud Solutions outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including SMX Secure Cloud Solutions, and never miss an outage again.
Start Free Trial

Outage Details

There is currently an issue where Dreamscape Networks are experiencing some DNS resolution problems (MX records are not able to be resolved) which is resulting in SMX customers not able to look up these domains . These domains will have the NS servers: ns1.syrahost.com ns2.syrahost.com This problem is external to SMX , however we are clearing the cache on a regular basis to so the correct DNS records can be picked up. Further details regarding this will provided once they are known.
Components affected
SMX Secure Cloud Solutions Mail Filtering
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 03/27/2024 11:11PM

This issue has been resolved.

MONITORING 9 months ago - at 03/24/2024 09:46PM

A work around is in place which should help prevent DNS failures and allow these domains to resolve. We are working with Dreamscape Networks to resolve this issue fully.

IDENTIFIED 9 months ago - at 03/21/2024 10:56PM

There is currently an issue where Dreamscape Networks are experiencing some DNS resolution problems (MX records are not able to be resolved) which is resulting in SMX customers not able to look up these domains . These domains will have the NS servers:

ns1.syrahost.com
ns2.syrahost.com

This problem is external to SMX , however we are clearing the cache on a regular basis to so the correct DNS records can be picked up.
Further details regarding this will provided once they are known.

Latest SMX Secure Cloud Solutions outages

SMX admin portal not displaying inbound or outbound mail logs - 4 months ago
Office 365 Delivery Issues - 5 months ago
Emails queing for Office 365 customers - 6 months ago
DKIM email rejections - 7 months ago
Issues sending to NZ domains - about 1 year ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE