Outage in SMX Secure Cloud Solutions
Increase in False Positives
Resolved MinorIncident Report
We are currently seeing an increase in false positive issues due to a misclassification of emails with one of our scanning engines, we are currently working to resolve this issue as soon as possible. For any urgent emails you can add a temporary whitelist in the SMX email admin portal. Further updates to this issue will given as soon as they are known.
Components affected
SMX Secure Cloud Solutions Mail FilteringNeed to monitor SMX Secure Cloud Solutions outages?
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 08/05/2025 11:24PM
This issue has now been resolved and any rejected emails can be sent again now. We apologise for any inconvenience caused .
IDENTIFIED
3 months ago - at 08/05/2025 10:59PM
We are currently seeing an increase in false positive issues due to a misclassification of emails with one of our scanning engines, we are currently working to resolve this issue as soon as possible. For any urgent emails you can add a temporary whitelist in the SMX email admin portal. Further updates to this issue will given as soon as they are known.
Latest SMX Secure Cloud Solutions outages
SMX email admin portal - 5 months ago
Microsoft Office 365 emails queued - 5 months ago
SMX admin portal not displaying inbound or outbound mail logs - about 1 year ago
Office 365 Delivery Issues - about 1 year ago
Emails queing for Office 365 customers - over 1 year ago
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