Outage in SMX Secure Cloud Solutions

SMX admin portal not displaying inbound or outbound mail logs

Resolved Minor
September 04, 2024 - Started 4 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of an issue where mail search data is not populating in the SMX admin portal. We are investigating a fix and will provide updates as they come to hand
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 09/04/2024 10:33PM

This incident is now resolved

MONITORING 4 months ago - at 09/04/2024 10:18PM

We have restarted some services at the back end, and both inbound and outbound mail search now displays the expected data.

We will continue to monitor throughout the day.

INVESTIGATING 4 months ago - at 09/04/2024 09:14PM

We are continuing to investigate this issue, we can however confirm that mail flow, Smart Rules, and any policy sets are unaffected.

The issue seems to be limited to how data is being displayed.

INVESTIGATING 4 months ago - at 09/04/2024 08:35PM

We are aware of an issue where mail search data is not populating in the SMX admin portal.

We are investigating a fix and will provide updates as they come to hand

Latest SMX Secure Cloud Solutions outages

DKIM email rejections - 7 months ago
Issues sending to NZ domains - about 1 year ago

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