Outage in SMX Secure Cloud Solutions

SMX admin portal not displaying inbound or outbound mail logs

Resolved Minor
September 04, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are aware of an issue where mail search data is not populating in the SMX admin portal. We are investigating a fix and will provide updates as they come to hand
Components affected
SMX Secure Cloud Solutions SMX Portal
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/04/2024 10:33PM

This incident is now resolved

MONITORING about 1 year ago - at 09/04/2024 10:18PM

We have restarted some services at the back end, and both inbound and outbound mail search now displays the expected data.

We will continue to monitor throughout the day.

INVESTIGATING about 1 year ago - at 09/04/2024 09:14PM

We are continuing to investigate this issue, we can however confirm that mail flow, Smart Rules, and any policy sets are unaffected.

The issue seems to be limited to how data is being displayed.

INVESTIGATING about 1 year ago - at 09/04/2024 08:35PM

We are aware of an issue where mail search data is not populating in the SMX admin portal.

We are investigating a fix and will provide updates as they come to hand

Latest SMX Secure Cloud Solutions outages

Increase in False Positives - about 1 month ago
SMX email admin portal - 3 months ago
Microsoft Office 365 emails queued - 4 months ago
Office 365 Delivery Issues - about 1 year ago
Emails queing for Office 365 customers - about 1 year ago

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