Outage in SMX Secure Cloud Solutions

Emails queing for Office 365 customers

Resolved Minor
June 27, 2024 - Started 6 months ago - Lasted about 2 hours
Official incident page

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Outage Details

At present we are seeing emails queuing for customers who are using Office 365 with SMX. We believe this issue is related to access issues with Microsoft services: Microsoft 365 Status (@MSFT365Status) on X: "We're investigating reports indicating users are unable to access multiple Microsoft 365 services. We're examining our service telemetry to isolate the source of impact. More info can be found in the admin center under MO805755 SMX are continuing to monitor this issue with Office 365 and we will update this status page once we have more information the on progress of this.
Components affected
SMX Secure Cloud Solutions Mail Filtering
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/27/2024 04:22AM

This issue has now been resolved, if there are any emails which are queued they should be delivered over the next hour or so as they retry.

IDENTIFIED 6 months ago - at 06/27/2024 02:43AM

At present we are seeing emails queuing for customers who are using Office 365 with SMX. We believe this issue is related to access issues with Microsoft services:

Microsoft 365 Status (@MSFT365Status) on X:
"We're investigating reports indicating users are unable to access multiple Microsoft 365 services. We're examining our service telemetry to isolate the source of impact. More info can be found in the admin center under MO805755

SMX are continuing to monitor this issue with Office 365 and we will update this status page once we have more information the on progress of this.

Latest SMX Secure Cloud Solutions outages

SMX admin portal not displaying inbound or outbound mail logs - 4 months ago
Office 365 Delivery Issues - 5 months ago
DKIM email rejections - 7 months ago
External DNS resoution issues - 9 months ago
Issues sending to NZ domains - about 1 year ago

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