Outage in Snapdocs
RON - KBA Issues 07.14
Resolved MinorIncident Report
Snapdocs' third-party vendor is experiencing degraded performance generating KBA questions, causing some recipients to not receive them — which can delay or block entry into notary meetings. The Snapdocs platform itself is fully functional. As a workaround, hybrid and wet closings can be submitted to avoid delays. Questions: support@snapdocs.com
Components affected
Snapdocs ClosingsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 07/14/2026 07:21PM
This incident has been resolved.
MONITORING
11 days ago - at 07/14/2026 06:51PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
11 days ago - at 07/14/2026 06:16PM
Snapdocs' third-party vendor is experiencing degraded performance generating KBA questions, causing some recipients to not receive them — which can delay or block entry into notary meetings. The Snapdocs platform itself is fully functional. As a workaround, hybrid and wet closings can be submitted to avoid delays. Questions: support@snapdocs.com
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