Outage in SnapOne

Control4 app - media events not available through history

Resolved Minor

April 04, 2026 - Started about 2 months ago - Lasted 2 days
Official incident page

Incident Report

We are aware of an issue affecting camera event media in the Control4 app. When accessing recorded camera events through the History experience, users may see a message stating "Media for this event is processing and will be available soon." Live camera streams are not affected by this issue. Our engineering team has identified the area of impact and is actively working toward a resolution. More details will follow. Thanks, Your Snap One Engineering team

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 04/06/2026 01:37PM

This incident has been resolved.

MONITORING about 2 months ago - at 04/04/2026 05:58PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 04/04/2026 05:57PM

We have identified a fix, new events should be showing properly, older events may still be unavailable for a period while our servers update

INVESTIGATING about 2 months ago - at 04/04/2026 05:29PM

We are aware of an issue affecting camera event media in the Control4 app. When accessing recorded camera events through the History experience, users may see a message stating "Media for this event is processing and will be available soon." Live camera streams are not affected by this issue.
Our engineering team has identified the area of impact and is actively working toward a resolution. More details will follow.
Thanks,
Your Snap One Engineering team

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