Outage in SnapOne
Control4 - Identified issue with cloud provider impacting services
Resolved MinorIncident Report
We are aware of the impacts on multiple services due to ongoing issues with our cloud provider. More details will follow.
Thanks, Your Snap One Engineering team
Components affected
SnapOne Mobile App: Control4 Intercom Anywhere Android SnapOne Mobile App: Control4 Intercom Anywhere iOS SnapOne Amazon Web Services SnapOne Service: Control4 Access Anywhere SnapOne Service: Control4 APIs SnapOne Service: Control4 Composer Express SnapOne Service: Control4 Composer Pro SnapOne Service: Control4 Drivers SnapOne Service: Control4 Intercom Anywhere SnapOne Service: Control4 Storage SnapOne Service: Control4 Updates SnapOne Service: Control4 Weather SnapOne Service: Control4 When >> ThenTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 10/06/2026 03:41PM
As of 11:30am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding.
Your Snap One Engineering team
MONITORING
6 days ago - at 10/06/2026 02:57PM
The engineering team has recovered C4 services and performance is returning to normal with Partners and Customers able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow.
Thanks, Your Snap One Engineering team
IDENTIFIED
6 days ago - at 10/06/2026 02:50PM
We are aware of the impacts on multiple services due to ongoing issues with our cloud provider. More details will follow.
Thanks, Your Snap One Engineering team
Latest SnapOne outages
Store Locator - about 2 months ago
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