Outage in SnapOne
Snap One DDNS: Issue creating new DDNS entries
Resolved MinorIncident Report
The team is currently experiencing an issue with Snap One DDNS services affecting wirepathdns.com, araknisdns.com, lumadns.com, and wattboxdns.com. While existing DDNS entries continue to function, new DDNS entries cannot be created, leading to an increase in support calls across the US and Canada. The issue spans multiple product lines and appears consistent across ISPs.
Thanks, Your Snap One Engineering team
Components affected
SnapOne Service: Snap One DDNS [Luma, Wattbox, and other products]Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 06/04/2026 02:05PM
As of 10am ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding.
Your Snap One Engineering team
MONITORING
12 days ago - at 06/04/2026 01:25PM
The fix has been applied and Snap One DDNS services are returning to normal. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow.
Thanks, Your Snap One Engineering team
IDENTIFIED
13 days ago - at 06/03/2026 06:07PM
The team is currently experiencing an issue with Snap One DDNS services affecting wirepathdns.com, araknisdns.com, lumadns.com, and wattboxdns.com. While existing DDNS entries continue to function, new DDNS entries cannot be created, leading to an increase in support calls across the US and Canada. The issue spans multiple product lines and appears consistent across ISPs.
Thanks, Your Snap One Engineering team
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