Outage in SnapOne
OvrC Email Delivery Issue Identified
Resolved MajorIncident Report
Delivery of emails from OvrC may be impacted based on an identified issue with one of our service providers. This includes device status notifications, Control4 and Luma customer hand-off invites, Control4 demo invites, MFA when using email delivery. More details will follow.
Thanks, Your Snap One Engineering team
Components affected
SnapOne Service: OvrC NotificationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 05/18/2026 05:11PM
As of 12:25pm EDT the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding.
Your Snap One Engineering team
MONITORING
11 days ago - at 05/18/2026 04:28PM
The fix has been applied and email delivery latency is returning to nominal levels. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow.
Thanks, Your Snap One Engineering team
IDENTIFIED
11 days ago - at 05/18/2026 04:06PM
Delivery of emails from OvrC may be impacted based on an identified issue with one of our service providers. This includes device status notifications, Control4 and Luma customer hand-off invites, Control4 demo invites, MFA when using email delivery. More details will follow.
Thanks, Your Snap One Engineering team
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