Outage in Snowflake

AWS - Asia Pacific (Singapore): INC0073631

Resolved Minor
December 13, 2022 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses.
Incident start time: 21:38 UTC December 13, 2022
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/13/2022 11:55PM

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to resume virtual warehouses.
Incident start time: 21:58 UTC December 13, 2022
Incident end time: 22:15 UTC December 13, 2022
A root cause analysis (RCA) document will be published within ten business days.

MONITORING about 2 years ago - at 12/13/2022 11:10PM

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to resume virtual warehouses.
Incident start time: 21:58 UTC December 13, 2022
Incident end time: 22:15 UTC December 13, 2022

IDENTIFIED about 2 years ago - at 12/13/2022 10:31PM

Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses.
Incident start time: 21:38 UTC December 13, 2022

INVESTIGATING about 2 years ago - at 12/13/2022 10:26PM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to resume virtual warehouses.
Incident start time: 21:38 UTC December 13, 2022

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