Outage in Snowflake

14 Deployments Affected: INC0076372

Resolved Minor
January 25, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features
Incident start time: 07:05 UTC January 25, 2023
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/25/2023 11:35AM

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features
Incident start time: 07:05 UTC January 25, 2023
Incident end time: 09:45 UTC January 25, 2023
A root cause analysis (RCA) document will be published within ten business days.

MONITORING almost 2 years ago - at 01/25/2023 10:35AM

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features
Incident start time: 07:05 UTC January 25, 2023
Incident end time: 09:45 UTC January 25, 2023

IDENTIFIED almost 2 years ago - at 01/25/2023 10:09AM

Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features
Incident start time: 07:05 UTC January 25, 2023

IDENTIFIED almost 2 years ago - at 01/25/2023 09:11AM

Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features
Incident start time: 07:05 UTC January 25, 2023

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