Outage in Snowflake

GCP - Europe West 4 (Eemshaven): INC0077120

Resolved Minor
February 02, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Current status: We're investigating a potential issue with Snowflake Data Cloud. We'll provide an update within 60 minutes or remove this message if we determine that there is no service issue.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 19:45 UTC February 02, 2023
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/02/2023 11:23PM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 19:45 UTC February 02, 2023
Incident end time: 21:20 UTC February 02, 2023
A root cause analysis (RCA) document will be published within seven business days.

MONITORING almost 2 years ago - at 02/02/2023 11:00PM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.
Incident start time: 19:45 UTC February 02, 2023
Incident end time: 21:20 UTC February 02, 2023

IDENTIFIED almost 2 years ago - at 02/02/2023 10:01PM

Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 19:45 UTC February 02, 2023

INVESTIGATING almost 2 years ago - at 02/02/2023 09:06PM

Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 19:45 UTC February 02, 2023

INVESTIGATING almost 2 years ago - at 02/02/2023 08:43PM

Current status: We're investigating a potential issue with Snowflake Data Cloud. We'll provide an update within 60 minutes or remove this message if we determine that there is no service issue.
Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.
Incident start time: 19:45 UTC February 02, 2023

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