Outage in Snowflake

Azure - East US 2 (Virginia): INC0078790

Resolved Major
February 21, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 19:44 UTC February 21, 2023

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/22/2023 12:25AM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features. Customers were unable to sign in to Snowsight or run queries, and Snowpipe ingestion may have been delayed.

Incident start time: 19:33 UTC February 21, 2023

Incident end time: 22:40 UTC February 21, 2023

A root cause analysis (RCA) document will be published within seven business days.

MONITORING over 2 years ago - at 02/21/2023 11:09PM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Customers are unable to sign in to Snowsight or run queries, and Snowpipe ingestion may be delayed.

Incident start time: 19:33 UTC February 21, 2023

Incident end time: 22:40 UTC February 21, 2023

IDENTIFIED over 2 years ago - at 02/21/2023 10:54PM

Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features. Customers are unable to sign in to Snowsight or run queries, and Snowpipe ingestion may be delayed.
Incident start time: 19:33 UTC February 21, 2023

IDENTIFIED over 2 years ago - at 02/21/2023 10:51PM

Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features. Customers are unable to sign in to Snowsight or run queries, and Snowpipe ingestion may be delayed.
Incident start time: 19:33 UTC February 21, 2023

INVESTIGATING over 2 years ago - at 02/21/2023 09:53PM

Current status: We've performed an initial series of service recovery operations, but impact from the issue persists. We're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features. Customers are unable to sign in to Snowsight or run queries, and Snowpipe ingestion may be delayed.
Incident start time: 19:33 UTC February 21, 2023

INVESTIGATING over 2 years ago - at 02/21/2023 08:52PM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 19:44 UTC February 21, 2023

INVESTIGATING over 2 years ago - at 02/21/2023 07:52PM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 19:44 UTC February 21, 2023

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