Outage in Snowflake

Azure - Switzerland North (Zürich): INC0081654

Resolved Major
March 31, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 20:10 UTC March 31, 2023
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/31/2023 09:31PM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 19:53 UTC March 31, 2023
Incident end time: 20:27 UTC March 31, 2023
A root cause analysis (RCA) document will be published within seven business days.
Preliminary root cause: A subset of infrastructure that supports the metadata database system within our Cloud Services layer became degraded, which caused an impact to Snowflake services and query execution.

MONITORING over 1 year ago - at 03/31/2023 08:46PM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 19:53 UTC March 31, 2023
Incident end time: 20:27 UTC March 31, 2023
Preliminary root cause: A subset of infrastructure that supports the metadata database system within our Cloud Services layer became degraded, which caused an impact to Snowflake services and query execution.

IDENTIFIED over 1 year ago - at 03/31/2023 08:34PM

Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 19:52 UTC March 31, 2023

INVESTIGATING over 1 year ago - at 03/31/2023 08:19PM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 20:10 UTC March 31, 2023

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