Outage in Snowflake

Azure - East US 2 (Virginia): INC0086411

Resolved Major
June 13, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 16:45 UTC June 13, 2023

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/13/2023 06:56PM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 16:45 UTC June 13, 2023
Incident end time: 17:53 UTC June 13, 2023
Preliminary root cause: An unexpected increase in resource utilization caused the Metadata Database infrastructure layer to enter an unhealthy state, preventing connectivity to Snowflake services for some customers.
A root cause analysis (RCA) document will be published within seven business days.

MONITORING over 2 years ago - at 06/13/2023 06:19PM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.
Incident start time: 16:45 UTC June 13, 2023
Incident end time: 17:53 UTC June 13, 2023
Preliminary root cause: An unexpected increase in resource utilization caused the Metadata Database infrastructure layer to enter an unhealthy state, preventing connectivity to Snowflake services for some customers.

IDENTIFIED over 2 years ago - at 06/13/2023 05:52PM

Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 16:45 UTC June 13, 2023

INVESTIGATING over 2 years ago - at 06/13/2023 05:21PM

Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.
Incident start time: 16:45 UTC June 13, 2023

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