Outage in Snowflake

AWS - US East (N. Virginia): INC0086495

Resolved Minor
June 14, 2023 - Started over 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/15/2023 01:25AM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have observed that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Incident end time: 00:29 UTC June 15, 2023
Preliminary root cause: A system configuration update caused a small subset of customers to experience data ingestion and reclustering failures.
A root cause analysis (RCA) document will be published within seven business days.

MONITORING over 1 year ago - at 06/15/2023 12:52AM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have observed that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023
Incident end time: 00:29 UTC June 15, 2023
Preliminary root cause: A system configuration update caused a small subset of customers to experience data ingestion and reclustering failures.

IDENTIFIED over 1 year ago - at 06/15/2023 12:06AM

Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023

IDENTIFIED over 1 year ago - at 06/14/2023 11:06PM

Current status: We're continuing to develop and implement a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023

IDENTIFIED over 1 year ago - at 06/14/2023 10:06PM

Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023

INVESTIGATING over 1 year ago - at 06/14/2023 09:09PM

Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. An investigation into errors in the Compute layer is ongoing. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023

INVESTIGATING over 1 year ago - at 06/14/2023 08:10PM

Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023

INVESTIGATING over 1 year ago - at 06/14/2023 07:15PM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may observe that Snowpipe file ingestion is stopped or delayed.
Incident start time: 17:35 UTC June 14, 2023

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