Outage in Snowflake

38 Deployments Affected: INC0089488

Resolved Minor
August 03, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in AWS regions may be unable to manage virtual warehouses, including starting or dropping warehouses. Incident start time: 20:23 UTC August 03, 2023
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/03/2023 09:40PM

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in AWS regions may have been unable to manage virtual warehouses, including starting or dropping warehouses.
Incident start time: 20:10 UTC August 03, 2023
Incident end time: 20:50 UTC August 03, 2023
Preliminary root cause: A third-party service provider experienced an issue with provisioning APIs, which impacted virtual warehouse management for customers hosted in these regions.
A root cause analysis (RCA) document will be published within ten business days.

MONITORING about 2 years ago - at 08/03/2023 09:12PM

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in AWS regions may have been unable to manage virtual warehouses, including starting or dropping warehouses.
Incident start time: 20:10 UTC August 03, 2023
Incident end time: 20:50 UTC August 03, 2023
Preliminary root cause: A third-party service provider experienced an issue with provisioning APIs, which impacted virtual warehouse management for customers hosted in these regions.

INVESTIGATING about 2 years ago - at 08/03/2023 08:54PM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in AWS regions may be unable to manage virtual warehouses, including starting or dropping warehouses.
Incident start time: 20:23 UTC August 03, 2023

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