Outage in Snowflake

Azure - UAE North (Dubai): INC0094716

Resolved Major
October 18, 2023 - Started about 1 year ago - Lasted about 6 hours
Official incident page

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Outage Details

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may experience delays resuming virtual warehouses. Additionally, Snowpipe processing may be delayed. Incident start time: 08:00 UTC October 18, 2023
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/18/2023 03:45PM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions were experiencing delays in resuming virtual warehouses.
Incident start time: 08:00 UTC October 18, 2023
Incident end time: 13:55 UTC October 18, 2023
Preliminary root cause: This was caused by a change within Snowflake release 7.37.1. At this time, the exact root cause is under investigation and will be provided with the final RCA.
A root cause analysis (RCA) document will be published within seven business days.

MONITORING about 1 year ago - at 10/18/2023 02:44PM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions are experiencing delays in resuming virtual warehouses.
Incident start time: 08:00 UTC October 18, 2023
Incident end time: 13:55 UTC October 18, 2023
Preliminary root cause: This was caused by a change within Snowflake release 7.37.1. At this time, the exact root cause is under investigation and will be provided with the final RCA.

INVESTIGATING about 1 year ago - at 10/18/2023 01:56PM

Current status: We've confirmed that this issue impacts service, and we're still continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions are experiencing delays in resuming virtual warehouses.
Incident start time: 08:00 UTC October 18, 2023

INVESTIGATING about 1 year ago - at 10/18/2023 12:55PM

Current status: We've confirmed that this issue impacts service, and we're still continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions are experiencing delays in resuming virtual warehouses. Additionally, Snowpipe processing may be delayed.
Incident start time: 08:00 UTC October 18, 2023

INVESTIGATING about 1 year ago - at 10/18/2023 11:57AM

Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions are experiencing delays in resuming virtual warehouses. Additionally, Snowpipe processing may be delayed.
Incident start time: 08:00 UTC October 18, 2023

INVESTIGATING about 1 year ago - at 10/18/2023 11:02AM

Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays in resuming virtual warehouses. Additionally, Snowpipe processing may be delayed.
Incident start time: 08:00 UTC October 18, 2023

INVESTIGATING about 1 year ago - at 10/18/2023 10:08AM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays resuming virtual warehouses. Additionally, Snowpipe processing may be delayed.
Incident start time: 08:00 UTC October 18, 2023

INVESTIGATING about 1 year ago - at 10/18/2023 10:07AM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 10/18/2023 10:04AM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may experience delays resuming virtual warehouses. Additionally, Snowpipe processing may be delayed.
Incident start time: 08:00 UTC October 18, 2023

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