Outage in Snowflake

Azure - East US 2 (Virginia): INC0105911

Resolved Major
April 04, 2024 - Started 8 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may be unable to execute queries or use Snowflake. Incident start time: 09:24 UTC April 04, 2024
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 04/04/2024 01:54PM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have been unable to use Snowflake.
Incident start time: 09:18 UTC April 04, 2024
Incident end time: 12:30 UTC April 04, 2024
Preliminary root cause: Snowflake faced wider server issues, which caused service to become unavailable.
A root cause analysis (RCA) document will be published within seven business days.

MONITORING 8 months ago - at 04/04/2024 12:44PM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to use Snowflake.
Incident start time: 09:24 UTC April 04, 2024
Incident end time: 12:30 UTC April 04, 2024
Preliminary root cause: Snowflake faced wider server issues, which caused service to become unavailable.

IDENTIFIED 8 months ago - at 04/04/2024 11:38AM

Current status: We've identified the source of the issue, and we're continuing with implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to use Snowflake.
Incident start time: 09:24 UTC April 04, 2024

IDENTIFIED 8 months ago - at 04/04/2024 10:42AM

Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to use Snowflake.
Incident start time: 09:24 UTC April 04, 2024

INVESTIGATING 8 months ago - at 04/04/2024 09:46AM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to execute queries or use Snowflake.
Incident start time: 09:24 UTC April 04, 2024

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