Outage in Snowflake

AWS - Europe (Ireland): INC0110476

Resolved Minor
June 21, 2024 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes. Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/21/2024 01:56AM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified region may have experienced delays while attempting to resume virtual warehouses or execute queries.
Incident start time: 22:58 UTC June 20, 2024
Incident end time: 01:17 UTC June 21, 2024
Preliminary root cause: Preliminary findings indicate that several servers encountered unusual loads, resulting in overall performance problems with the region.
A root cause analysis (RCA) document will be published within seven business days.

MONITORING 5 months ago - at 06/21/2024 01:37AM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified region may have experienced delays while attempting to resume virtual warehouses or execute queries.
Incident start time: 22:58 UTC June 20, 2024
Incident end time: 01:17 UTC June 21, 2024
Preliminary root cause: Preliminary findings indicate that issues with several Cloud Services layer servers contributed to the overall performance problems.

INVESTIGATING 5 months ago - at 06/21/2024 12:27AM

Current status: We've confirmed that this issue impacts service, and we're continuing to investigate to determine the source of the issue. We'll provide another update within 60 minutes.
Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.

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