Outage in Snowflake

Azure - Australia East (New South Wales): INC0111617

Resolved Minor
July 12, 2024 - Started 4 months ago - Lasted about 4 hours
Official incident page

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Outage Details

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified region maybe experiencing delays while attempting to resume virtual warehouses or execute queries
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/12/2024 07:52AM

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 03:42 UTC July 12, 2024
Incident end time: 06:30 UTC July 12, 2024
Preliminary root cause: A third-party service provider experienced an issue associated with subset of critical services, which affected Snowflake server capacity.
A root cause analysis (RCA) document will be published within ten business days.

MONITORING 4 months ago - at 07/12/2024 06:57AM

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 03:42 UTC July 12, 2024
Incident end time: 06:30 UTC July 12, 2024
Preliminary root cause: A third-party service provider experienced an issue associated with subset of critical services, which affected Snowflake server capacity.

IDENTIFIED 4 months ago - at 07/12/2024 05:04AM

Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 2 hours.
Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to access or use Snowflake services and features.
Incident start time: 03:42 UTC July 12, 2024

INVESTIGATING 4 months ago - at 07/12/2024 04:13AM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified region maybe experiencing delays while attempting to resume virtual warehouses or execute queries

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