Outage in Snowflake

Azure - East US 2 (Virginia): INC0122743

Resolved Minor
December 17, 2024 - Started 5 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features. Incident start time: 14:00 UTC December 17, 2024
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 12/18/2024 01:13AM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.

Incident start time: 14:00 UTC December 17, 2024
Incident end time: 23:42 UTC December 18, 2024

Preliminary root cause: The current root cause investigation is focused on a recent load balancer change that manages the Lamport Clock Services (LCS).

A root cause analysis (RCA) document will be published within seven business days.

MONITORING 4 days ago - at 12/18/2024 12:31AM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.

Incident start time: 14:00 UTC December 17, 2024
Incident end time: 23:42 UTC December 18, 2024

Preliminary root cause: The current root cause investigation is focused on a recent load balancer change that manages the Lamport Clock Services (LCS).

INVESTIGATING 4 days ago - at 12/17/2024 11:43PM

Current status: We're continuing to investigate the issue with Snowflake Data Cloud. The current investigation is focused on a recent load balancer change that manages the Lamport Clock Services (LCS). We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.

Incident start time: 14:00 UTC December 17, 2024

INVESTIGATING 4 days ago - at 12/17/2024 10:42PM

Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.

Incident start time: 14:00 UTC December 17, 2024

INVESTIGATING 5 days ago - at 12/17/2024 09:50PM

Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.

Incident start time: 14:00 UTC December 17, 2024

INVESTIGATING 5 days ago - at 12/17/2024 09:03PM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may intermittently experience delays or failures while attempting to use various Snowflake services and features.

Incident start time: 14:00 UTC December 17, 2024

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