Outage in Snowflake

AWS - US East (N. Virginia): INC0122875

Resolved Minor
December 19, 2024 - Started 3 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures. Incident start time: 12:10 UTC December 19, 2024
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 12/19/2024 03:53PM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.

Incident start time: 12:10 UTC December 19, 2024
Incident end time: 13:40 UTC December 19, 2024

Preliminary root cause: A limited number of metadata database storage servers experienced connectivity issues in the region.

A root cause analysis (RCA) document will be published within seven business days.

MONITORING 3 days ago - at 12/19/2024 02:38PM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may have experienced delays while attempting to execute queries. Affected customers might have encountered query failures.

Incident start time: 12:10 UTC December 19, 2024
Incident end time: 13:40 UTC December 19, 2024

Preliminary root cause: A limited number of metadata database storage servers experienced connectivity issues in the region.

INVESTIGATING 3 days ago - at 12/19/2024 01:45PM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may experience delays while attempting to execute queries. Affected customers may encounter query failures.

Incident start time: 12:10 UTC December 19, 2024

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