Azure - East US 2 (Virginia): INC0123659

Current status: We've coordinated with our third-party service provider to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified region may have experienced delays while attempting to resume virtual warehouses or execute queries.

Incident start time: 00:01 UTC January 09, 2025
Incident end time: 04:10 UTC January 09, 2025

Preliminary root cause: A third-party service provider experienced a networking issue that impacted a subset of their infrastructure which caused Snowflake customers to experience elevated warehouse resume times.

A root cause analysis (RCA) document will be published within ten business days.

Current status: We've coordinated with our third-party service provider, who has confirmed that the primary networking issue has been resolved. Recovery efforts are ongoing to restore service fully. As these actions continue, customers should see improvements in the performance of affected services.

Customer experience: Customers hosted in the specified region may have experienced delays while attempting to resume virtual warehouses or execute queries.

Incident start time: 00:01 UTC January 09, 2025
Incident end time: 04:10 UTC January 09, 2025

Preliminary root cause: A third-party service provider experienced a networking issue that impacted a subset of their infrastructure which caused Snowflake customers to experience elevated warehouse resume times.

Current status: We continue coordinating with our third-party service provider to develop and implement a fix to restore service. Our service provider has confirmed that networking issues are affecting customers. They currently don't have an ETA available, but we remain fully engaged in efforts to restore service. We'll provide another update within two hours or as the event warrants.

Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.

Incident start time: 00:01 UTC January 09, 2025

Current status: We're continuing to coordinate with our third-party service provider to develop and implement a fix to restore service. Our service provider does not currently have an ETA available, but we remain actively engaged. We'll provide another update within two hours.

Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.

Incident start time: 00:01 UTC January 09, 2025

Current status: We've identified an issue with a third-party service provider, and we're coordinating with the provider to develop and implement a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified region may experience delays while attempting to resume virtual warehouses or execute queries.

Incident start time: 00:01 UTC January 09, 2025