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Outage in Snowflake

GCP - US Central 1 (Iowa): INC0135537

Resolved Major
June 11, 2025 - Started 11 months ago - Lasted about 7 hours
Official incident page

Incident Report

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features. Incident start time: 02:22 UTC June 12, 2025

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RESOLVED 11 months ago - at 06/12/2025 10:01AM

Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community.

Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.

Incident start time: 02:22 UTC June 12, 2025
Incident end time: 06:10 UTC June 12, 2025

Preliminary root cause: A configuration issue with a set of core services in the region resulted in an inability to access or use the Snowflake service.

A root cause analysis (RCA) document will be published within seven business days.

MONITORING 11 months ago - at 06/12/2025 08:24AM

Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly.

Customer experience: Customers hosted in the specified regions may have been unable to access or use Snowflake services and features.

Incident start time: 02:22 UTC June 12, 2025
Incident end time: 06:10 UTC June 12, 2025

Preliminary root cause: A configuration issue with a set of core services in the region resulted in an inability to access or use the Snowflake service.

IDENTIFIED 11 months ago - at 06/12/2025 07:48AM

Current status: The fix to the affected core services has been successfully rolled out. We are closely monitoring key metrics to ensure full recovery across all services. We will provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.

ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.

Incident start time: 02:22 UTC June 12, 2025

IDENTIFIED 11 months ago - at 06/12/2025 06:41AM

Current status: We have rolled out a fix to the affected core services and are seeing signs of recovery. We are closely monitoring key metrics to ensure recovery persists. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.

ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.

Incident start time: 02:22 UTC June 12, 2025

IDENTIFIED 11 months ago - at 06/12/2025 05:44AM

Current status: We're continuing to roll out a fix to the affected core services and monitoring key metrics to ensure a full recovery. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.

ETA: Our current estimate is that service will be restored within 1 hour. In the meantime, we recommend that affected customers using replication initiate their failover procedures.

Incident start time: 02:22 UTC June 12, 2025

IDENTIFIED 11 months ago - at 06/12/2025 04:33AM

Current status: We've identified a configuration issue with a set of core services in the region, and we're developing and implementing a fix to restore service. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.

ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures.

Incident start time: 02:22 UTC June 12, 2025

INVESTIGATING 11 months ago - at 06/12/2025 03:58AM

Current status: We're continuing to investigate the issue with Snowflake Data Cloud. We'll provide another update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.

Incident start time: 02:22 UTC June 12, 2025

INVESTIGATING 11 months ago - at 06/12/2025 02:56AM

Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.

Customer experience: Customers hosted in the specified regions may be unable to access or use Snowflake services and features.

Incident start time: 02:22 UTC June 12, 2025

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