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Current status: We've taken action to mitigate the impact and will continue to monitor the environment until we're confident all services are functioning properly.
Customer experience: Customers hosted in the specified regions may have been unable to start, resume, or manage virtual warehouses. Virtual warehouses may have appeared as stuck in the associated state. Existing warehouses already running were unaffected.
Incident start time: 10:46 UTC September 03, 2025
Incident end time: 11:21 UTC September 03, 2025
Preliminary root cause: A third-party cloud platform experienced a potential capacity issue which caused an inbility to start or resume virtual warehouses, resulting in the impact experienced by customers.
A root cause analysis (RCA) document will be published within ten business days.
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes.
Customer experience: Customers hosted in the specified regions may be unable to start, resume, or manage virtual warehouses. Virtual warehouses may appear as stuck in the associated state. Existing warehouses that are already running may be unaffected.
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