INC20000150

Current status: We've taken additional steps with our warehouse team to reduce provisioning latencies for virtual warehouses, and we've observed some improvement in provisioning latencies as a result. Resource availability remains variable and correlated to overall demand, with some intermittent delays occurring during high-volume times. We're continuing to work closely with our warehouse team to maintain available capacity and keep provisioning times low. Our third-party cloud platform provider has indicated that the additional compute capacity remains on track, and we're continuing to coordinate with them to restore the needed capacity. We'll provide another update within 7 days.

Customer experience: Customers hosted in the specified region may intermittently be unable to use Snowpark Container Services. Affected customers may experience failures, timeouts, or delays when running Snowpark Container Services workloads, such as starting or resuming Notebooks, or provisioning or resuming compute pools. Notebooks running on virtual warehouses are not affected.

Additionally, starting from 04:00 UTC September 04, 2026, customers hosted in the specified region with workloads on second generation (Gen2) warehouses may experience delays or intermittent failures when resuming or starting virtual warehouses. This may result in longer than expected query run times or delays in completing data pipelines. Warehouses that are already running are largely unaffected.

ETA: Based on information from our third-party cloud platform provider, we expect additional compute resources to become available in the specified region by mid-October. We'll provide an updated ETA as we receive more information.

Workaround: While we're focused on remediation, customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved.

For customers experiencing impact to virtual warehouses, and who have already performed a failover, we recommend remaining in the alternate region until we have received additional capacity allocation from the third-party provider.

Customers who are continuing to experience impact to virtual warehouses may see additional relief by migrating workloads to first generation (Gen1) warehouses, which remain less impacted by this issue.

Incident start time: 08:41 UTC August 09, 2026

Preliminary root cause: A third-party cloud platform provider is experiencing constrained compute capacity, affecting compute resource provisioning, and causing limited availability of compute resources as well as delays and intermittent failures when resuming or starting virtual warehouses in the specified region.

Current status: Our third-party cloud platform provider has informed us that they expect to be able to provide additional capacity allocation by mid-October. In the meantime, we are working to preserve compute resources available to us, reduce non-essential resource consumption, and investigate any alternative methods to further reduce impact. Resource availability remains variable and correlated to overall demand, with some intermittent delays occurring during high-volume times. We'll provide another update by 23:00 UTC September 17, 2026.

Customer experience: Customers hosted in the specified region may intermittently be unable to use Snowpark Container Services. Affected customers may experience failures, timeouts, or delays when running Snowpark Container Services workloads, such as starting or resuming Notebooks, or provisioning or resuming compute pools. Notebooks running on virtual warehouses are not affected.

Additionally, starting from 04:00 UTC September 04, 2026, customers hosted in the specified region with workloads on second generation (Gen2) warehouses may experience delays or intermittent failures when resuming or starting virtual warehouses. This may result in longer than expected query run times or delays in completing data pipelines. Warehouses that are already running are largely unaffected.

ETA: Based on information from our third-party cloud platform provider, we anticipate a solution in mid-October.

Workaround: While we're focused on remediation, customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved.

For customers experiencing impact to virtual warehouses, and who have already performed a failover, we recommend remaining in the alternate region until we have received additional capacity allocation from the third-party provider.

Customers who are continuing to experience impact to virtual warehouses may see additional relief by migrating workloads to first generation (Gen1) warehouses, which remain less impacted by this issue.

Incident start time: 08:41 UTC August 09, 2026

Preliminary root cause: A third-party cloud platform provider is experiencing constrained compute capacity, affecting compute resource provisioning, and causing limited availability of compute resources as well as delays and intermittent failures when resuming or starting virtual warehouses in the specified region.

Current status: We've made additional adjustments to further reduce non-essential resource consumption and preserve available compute resources in the specified region. We're continuing to develop a software update to enable additional compute resources, and our other mitigation actions remain in place. We're also continuing to coordinate with our third-party cloud platform provider to restore the compute capacity needed for Snowpark Container Services. We'll provide another update within 7 days.

Customer experience: Customers hosted in the specified region may intermittently be unable to use Snowpark Container Services. Affected customers may experience failures, timeouts, or delays when running Snowpark Container Services workloads, such as starting or resuming Notebooks, or provisioning or resuming compute pools. Notebooks running on virtual warehouses are not affected.

ETA: Based on information from our third-party cloud platform provider, we expect this capacity constraint to persist for several more months. We'll provide an updated ETA as we receive more information.

Workaround: While we're focused on remediation, customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved.

Incident start time: 08:41 UTC August 09, 2026

Preliminary root cause: A third-party cloud platform experienced constrained compute capacity, which caused limited availability of compute resources in the specified region.

Current status: We have taken additional steps to preserve available compute resources in the specified region, including adjusting compute pool scaling to reduce non-essential resource consumption. We continue to prioritize available resources for Business Critical Edition accounts, and non-essential maintenance operations in the specified region remain paused. The software update to enable additional compute resources for Snowpark Container Services in the specified region is in the testing and validation stage. We continue to be in contact with our third-party cloud platform, and we'll provide another update by 00:00 UTC September 8, 2026.

Customer experience: Customers hosted in the specified region may intermittently be unable to use Snowpark Container Services. Affected customers may experience failures, timeouts, or delays when running Snowpark Container Services workloads, such as starting or resuming Notebooks, or provisioning or resuming compute pools. Notebooks running on virtual warehouses are not affected.

ETA: An ETA is not yet available. We'll provide one as soon as possible.

Workaround: While we're focused on remediation, customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved.

Incident start time: 08:41 UTC August 09, 2026

Preliminary root cause: A third-party cloud platform experienced constrained compute capacity, which caused limited availability of compute resources in the specified region.

Current status: We're continuing to coordinate with our third-party cloud platform provider to restore the compute capacity needed for Snowpark Container Services in the specified region. In parallel, we are taking the following steps to mitigate impact:

- We have implemented capacity prioritization measures to help ensure available resources are directed to Business Critical tier accounts.
- We are working to expand the set of instance types available for compute pool provisioning through a software update, which is currently in an expedited release process.
- We have paused non-essential maintenance operations and internal workloads in the affected region to preserve available capacity.

While we are in continuous contact with the provider, we expect the provider efforts to continue into next week, as such, the next update will be on Monday August 31, end of business day.

Customer experience: Customers hosted in the specified region may intermittently be unable to use Snowpark Container Services. Affected customers may experience failures, timeouts, or delays when running Snowpark Container Services workloads, such as starting or resuming Notebooks, or provisioning or resuming compute pools. Notebooks running on virtual warehouses are not affected.

ETA: An ETA is not yet available. We'll provide one as soon as possible.

Workaround: While we're focused on remediation, customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved.

Incident start time: 08:41 UTC August 09, 2026

Preliminary root cause: A third-party cloud platform experienced constrained compute capacity, which caused limited availability of compute resources in the specified region.

Current status: We've determined that a capacity constraint at our third-party cloud platform has limited the availability of compute resources in the specified region. We're actively working to identify and implement alternative compute options to reduce impact for affected customers while our third-party cloud platform works to restore availability. We are in continuous contact with our third-party cloud platform, and we'll provide another update within 24 hours.

Customer experience: Customers hosted in the specified region may intermittently be unable to use Snowpark Container Services. Affected customers may experience failures or timeouts when running Snowpark Container Services workloads, such as starting or resuming Notebooks, or provisioning or resuming compute pools. Notebooks running on virtual warehouses are not affected.

ETA: An ETA is not yet available. We'll provide one as soon as possible.

Workaround: While we're focused on remediation, customers running Notebooks on virtual warehouses can delay migrating to Snowpark Container Services until this issue is resolved.

Incident start time: 08:41 UTC August 09, 2026

Preliminary root cause: A capacity constraint at our third-party cloud platform is limiting the availability of compute resources in the affected region.