Profiles expiration - Meta API

Incident Closure: Meta API Bug

Although some instability remains on Meta’s side, Emplifi’s workarounds continue to shield clients from any impact. Platform functionality is fully operational, and no disruptions are affecting our users.

Unfortunately, Meta has not yet addressed the underlying issue. Given that our product is stable and performing as expected, we are closing this incident for now. Should we receive any updates from Meta or observe changes that affect platform performance, we will promptly inform our customers.

Thank you for your understanding and cooperation throughout this process.

— The Emplifi Team

Incident Update: Meta API Instability

The incident reported on Meta has not yet been fixed. Our logs indicate that the number of incorrect responses from the API decreased significantly on August 22, but some occurrences are still present.

Our workarounds continue to function, ensuring that Emplifi clients are not affected by these occurrences since the workarounds were implemented.

Thank you for your patience and cooperation.

— The Emplifi Team

Incident Update: Meta API Instability

Our implemented workarounds continue to successfully prevent further profile expirations, and platform functionality is stable.

Meta has acknowledged that the issue is indeed a bug, and we are awaiting additional information from their team. We will share further updates as soon as they become available.

— The Emplifi Team

Incident Update: Meta API Instability

We have implemented workarounds that have successfully mitigated the instability with Meta’s API, significantly reducing the number of profile expirations. Platform functionality has improved, and we will continue to monitor the situation closely to ensure stability.

At the same time, we are still awaiting Meta’s official clarification regarding the root cause of the incident. We will provide further updates as soon as more information becomes available.

Thank you for your patience and cooperation.

— The Emplifi Team

We regret to inform you that Emplifi is still experiencing instability with Meta’s API, initially reported on August 14th, causing Instagram profile connections to expire. This affects content publishing and data retrieval for impacted profiles.

We have immediately reported the recurrence of this incident to Meta and are awaiting their response. In parallel, our team is actively investigating potential workarounds to minimize disruption for our clients.

We will continue to share updates as soon as more information becomes available. In the meantime, we recommend monitoring expiration notification emails from Emplifi and renewing any expired profile connections to restore functionality.

Thank you for your patience and understanding as we work to resolve this issue with Meta.

— The Emplifi Team