Outage in Socialbakers

Missing Instagram data - Media views

Minor
September 17, 2025 - Started about 17 hours ago
Official incident page

Need to monitor Socialbakers outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Socialbakers, and never miss an outage again.
Start Free Trial

Outage Details

We are experiencing a disruption in Instagram data across Emplifi analytics products, due to a Meta bug. We will provide updates as soon as we have more information from the Third Party. Incident Details: We have identified an issue affecting Instagram media views metrics for some posts. The media views metric is completely missing for certain posts. All related metrics based on media views — such as impressions, video views, etc. — are also impacted. Our investigation indicates that this is a Meta (Instagram) API issue, as the views metric value is missing from their API response. Current Actions: We have opened a bug ticket with Meta and are awaiting their response. We are monitoring the situation closely and will provide updates as soon as we have more information from Meta.
Latest Updates ( sorted recent to last )
INVESTIGATING about 17 hours ago - at 09/17/2025 01:50PM

We are experiencing a disruption in Instagram data across Emplifi analytics products, due to a Meta bug.
We will provide updates as soon as we have more information from the Third Party.

Incident Details:
We have identified an issue affecting Instagram media views metrics for some posts.
The media views metric is completely missing for certain posts.
All related metrics based on media views — such as impressions, video views, etc. — are also impacted.

Our investigation indicates that this is a Meta (Instagram) API issue, as the views metric value is missing from their API response.


Current Actions:
We have opened a bug ticket with Meta and are awaiting their response.
We are monitoring the situation closely and will provide updates as soon as we have more information from Meta.

Latest Socialbakers outages

Profiles expiration - Meta API - about 1 month ago

Status Page Aggregator with Early Outage Detection. Never Miss Vendor Downtime.

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook