Outage in SocialDog

Regarding system incident

Resolved Minor
August 15, 2024 - Started 4 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Due to high load on the web server, all system functions were temporarily slow to respond. We apologize for any inconvenience. The incident is now resolved. 【Incident period】 ・2024/08/15 13:00（JST）- ongoing 【Affected users】 ・All users. 【Features affected】 ・All functions that can be operated on the web page, such as logging into SocialDog. ・Scheduled posts, Slack notifications, etc. are not included. 【Cause】 ・Under investigation
Components affected
SocialDog Dashboard SocialDog Scheduled Tweets SocialDog WebSite SocialDog Payment SocialDog Tweet engagement
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 08/15/2024 09:44AM

We recently experienced a web server outage.
We apologize for any inconvenience.
The incident is now resolved.

【Incident period】
・2024/08/15 13:00 (JST) - 2024/08/15 14:17 (JST)

【Affected users】
・All users.

【Features affected】
・All functions that can be operated on the web page, such as logging into SocialDog.
・Scheduled posts, Slack notifications, etc. are not included.

【Cause】
・Under investigation

MONITORING 4 months ago - at 08/15/2024 05:39AM

The incident is now resolved.
We apologize for any inconvenience.
The detailed cause is under investigation.

INVESTIGATING 4 months ago - at 08/15/2024 04:29AM

Due to high load on the web server, all system functions were temporarily slow to respond.
We apologize for any inconvenience.

The incident is now resolved.

【Incident period】
・2024/08/15 13:00（JST）- ongoing

【Affected users】
・All users.

【Features affected】
・All functions that can be operated on the web page, such as logging into SocialDog.
・Scheduled posts, Slack notifications, etc. are not included.

【Cause】
・Under investigation

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