Outage in Socure
Outage Resulting in 5xx Errors
Resolved MajorIncident Report
We are currently experiencing an active incident that is impacting service availability. We are currently investigating the issue and will provide updates as soon as we have additional information.
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 10/15/2026 11:08PM
Socure RiskOS and ID+ services have been restored. An error in a rollout caused a temporary spike in error rates from our services between 18:12 and 18:56 Eastern time. The error has been corrected and services are stable now. We understand this outage is unacceptable and a full RCA will be available as soon as full analysis of the issue is complete.
INVESTIGATING
10 days ago - at 10/15/2026 10:39PM
We are currently experiencing an active incident that is impacting service availability. We are currently investigating the issue and will provide updates as soon as we have additional information.
Latest Socure outages
[SEV3] - eCBSV API Outage Resulting in 5xx Errors - 10 days ago
[Sev3] Delayed Case Updates in the Case Management UI - about 1 month ago
[SEV3] Batch processing delays on the dashboard - about 1 month ago
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