Outage in Socure
[SEV3] Intermittent Latency in Dashboard For DocV Image Display and Download
Resolved MinorIncident Report
We are currently investigating an issue that is causing intermittent latency with displaying and downloading DocV Images for a small percentage of completed transactions. There is no impact to DocV nor evaluations at this time but images may take additional time to appear.
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 10/20/2026 01:57AM
This issue has been resolved, and we’re monitoring performance to ensure the services remain stable. We apologize for any inconvenience this may have caused.
MONITORING
6 days ago - at 10/19/2026 09:15PM
Our team has taken steps to mitigate the latency experienced for DocV image display and downloads. There continues to be no impact to DocV evaluations at this time and the team will continue to monitor the situation. We will provide another update once all impact has been resolved.
INVESTIGATING
6 days ago - at 10/19/2026 07:04PM
We are currently investigating an issue that is causing intermittent latency with displaying and downloading DocV Images for a small percentage of completed transactions. There is no impact to DocV nor evaluations at this time but images may take additional time to appear.
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