Outage in Solaris
UNPLANNED PARTIAL OUTAGE FOR LENDING SERVICE
Resolved MinorIncident Report
An Unplanned Partial Outage has been identified for lending services using Idnow QES and loan application creation is stuck.
The error was identified and is in the process of being fixed.
Partner Impact : -
Partner may receive webhook with the information that identification has been completed successfully but loan application state remain unchanged.
Customer Impact: : -
Customers may experience delay in the progress after completing idNow identification process.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 01/20/2023 03:35PM
An Unplanned Partial Outage has been identified for lending services using Idnow QES and loan application creation is stuck has been resolved.
Partner Impact : -
Partner may receive webhook with the information that identification has been completed successfully and the loan application will progress.
Customer Impact: : -
Customers wil not experience delay in the progress after completing idNow identification process.
This incident is resolved. No further updates will be provided.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform
MONITORING
almost 3 years ago - at 01/20/2023 01:15PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
almost 3 years ago - at 01/20/2023 10:56AM
An Unplanned Partial Outage has been identified for lending services using Idnow QES and loan application creation is stuck.
The error was identified and is in the process of being fixed.
Partner Impact : -
Partner may receive webhook with the information that identification has been completed successfully but loan application state remain unchanged.
Customer Impact: : -
Customers may experience delay in the progress after completing idNow identification process.
In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform
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