Outage – SEPA Instant Transactions

This incident has been resolved.

The incoming and outgoing SEPA Instant transactions service has been restored.

We are currently monitoring all incoming and outgoing transactions to ensure full service stability.

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

The fix is in place, and the outgoing SEPA Instant transactions service has been restored.

In order to prevent any further transactions from being delayed, SEPA Instant transactions have been stopped.
Partners are advised to inform customers of the change to a normal SEPA Credit Transfer.

The provider issue linked to a data-center outage impacting connectivity to the site.
https://status.core-backbone.com/

We are continuing to work on this issue.

The issue has been identified

We are continuing to investigate this issue.

We are continuing to investigate this issue.

We are currently observing an increased internal rejections in outgoing and incoming SEPA Instant transactions.
The issue is linked to one of our service providers.

Partner Impact/Customer Impact:

For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions

In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

Impacted Endpoints:

POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.