Partial Outage – SEPA Instant Transactions

The issue with outgoing & incoming SEPA Instant transactions was fully resolved.

Partner / Customer Impact:
Outgoing SEPA Instant Transfers: During the incident, Partners may have experienced delays in the settlement of impacted outgoing SEPA Instant transactions.

Disclaimer: Actual customer impact may vary depending on each Partner's specific implementation of Solaris API services.

Impacted Endpoints:

POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation:
To understand more about the impacted endpoints, please review the following public documentation:

SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

We are currently observing an increased rejections in outgoing and incoming SEPA Instant transactions. The issue is linked to our provider and they have been engaged to fix the issue.

Partner Impact/Customer Impact:

For Outgoing SEPA Instant transfers -> Partners would notice a delay in the settlement of the impacted Outgoing SEPA instant transactions

In case of persistent error messages, Partners are advised to inform Customers of possibility of doing a normal SEPA Credit Transfer as an alternative

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

Impacted Endpoints:

POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

SEPA Instant Credit Transfers (POST): https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post

Webhook Events (Instant SEPA Failed): https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.