UNPLANNED OUTAGE ON CHANGE-REQUEST SERVICE

An Unplanned Partial Outage for change-request services identified to be impacting all associated service which requires 2FA/MFA has been resolved. The downtime was estimated to last for about 30 minutes starting 17:15 CET. We have applied a fix and the services are running within normal service levels.

Partner Impact:

• No error messages are being returned for any of the services requiring 2FA/MFA

Customer Impact:

• Customers will not receive any error messages on their applications when attempting to perform any action requiring 2FA/MFA

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted service:

• Change-request and all associated services requiring 2FA/MFA have been successfully restored

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/onboarding/device-management/#tag/Change-requests

This incident is resolved. No further updates will be provided.

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An Unplanned Partial Outage for change-request Services was been identified to be impacting all associated service which requires 2FA/MFA. The downtime was estimated to last for about 25 minutes starting 17:15 CET. We have applied a quick mitigation and are currently monitoring our systems to ensure everything is being processed within normal service levels.

Partner Impact:

• 5xx error messages was being returned for all services requiring 2FA/MFA

Customer Impact:

• Customers may receive error messages on their applications when attempting to perform any action requiring 2FA/MFA

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted service:
• Change-request service and all associated services requiring 2FA

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/onboarding/device-management/#tag/Change-requests

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.