Unplanned Partial Outage for reversals of authorisations

The issue for an unplanned Partial Outage to be impacting reversals of authorisations has been fixed. Service has been monitored and all operations are running within normal service levels.

This incident is resolved. No further updates will be provided.

Partner Impact:
Partners would not notice 5xx API errors in logs but to expect delays on reversing reservations

Customer Impact:
A subset of customers will not be able to have their reservations released due to issues on reverting authorisations

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

The issue for an unplanned Partial Outage to be impacting reversals of authorisations has been identified and we are working along with our processor on the fix.

Partner Impact:
• Partners would not notice 5xx API errors in logs but to expect delays on reversing reservations

Customer Impact:
A subset of customers will not be able to have their reservations released due to issues on reverting authorisations

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Partial Outage has been identified to be impacting reversals of authorisations.

Partner Impact:
• Partners would not notice 5xx API errors in logs but to expect delays on reversing reservations

Customer Impact:
A subset of customers will not be able to have their reservations released due to issues on reverting authorisations

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.