UNPLANNED OUTAGE FOR BANK IDENTIFICATIONS

An Unplanned outage that was identified for Identifications performed using Bank Identifications has been resolved. We monitored the services with our providers and found no further issues.

Partner Impact:

• Partners will no longer observe failures during the signing of documents within the Bank identification.

Customer Impact:

• Customers will no longer be prompted with an error message during the onboarding process at the contract signing step

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services

Impacted endpoints:

• PATCH /v1/persons/{person_id}/identifications/{id}/confirm
• PATCH /v1/persons/{person_id}/identifications/{id}/authorize

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1{person_id}~1identifications~1{id}~1confirm/patch

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1{person_id}~1identifications~1{id}~1authorize/patch

The incident has been resolved.
We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.

An Unplanned outage has been identified for Identifications performed using Bank Identifications. The outage is linked to an issue with one of our identification provider. We are working to restore the impacted services with the provider as soon as possible.

Partner Impact:

• Partners will observe failures during the signing of documents within the Bank identification. Identifications either remain in status 'Authorization Required' or 'Failed' with reason 'Expired'

Customer Impact:

• Customers are prompted with an 'unexpected error' message during the onboarding process at the contract signing step

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris API services

Impacted endpoints:

• PATCH /v1/persons/{person_id}/identifications/{id}/confirm
• PATCH /v1/persons/{person_id}/identifications/{id}/authorize

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1{person_id}~1identifications~1{id}~1confirm/patch

• https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1{person_id}~1identifications~1{id}~1authorize/patch

We apologize for any inconveniences this outage may have caused.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisgroup.com or through our dedicated ticketing platform.