Partial Outage for Card Management Requests

The Partial Outage for Card Management Services has been resolved after coordinating with our Card Processing Vendor to resolve the issues. Services are operating under normal. Services have been monitored and all operations are running within normal service levels.

Partner Impact Resolution:
• API Endpoints related to getting CVC details, activating, blocking or unblocking cards are no longer returning increased 5xx errors

Customer Impact Resolution:
• Customers attempting to obtain card CVC details, activate, block or unblock cards are no longer presented with a generic error message intermittently, in the mobile or web applications

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:
• POST /v1/cards/{id}/virtual_card_requests.
• POST /v1/cards/{card_id}/block
• POST /v1/cards/{card_id}/activate
• POST /v1/cards/{card_id}/unblock

(Please note that other downstream API dependencies may also have been affected)

API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post

This incident is resolved. No further updates will be provided.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

Partial Outage for Card Management Services has been identified. We are working to restore the impacted services as soon as possible with our Card Processing Vendor.

Partner Impact:
• API Endpoints related to getting CVC details, activating, blocking or unblocking cards are returning increased 5xx errors

Customer Impact:
• Customers attempting to obtain card CVC details, activate, block or unblock cards may be presented with a generic error message intermittently, in the mobile or web applications

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:
• POST /v1/cards/{id}/virtual_card_requests.
• POST /v1/cards/{card_id}/block
• POST /v1/cards/{card_id}/activate
• POST /v1/cards/{card_id}/unblock

(Please note that other downstream API dependencies on this endpoint may be also affected)

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A Partial Outage for POST Virtual Card Requests - GET CVC API Services has been identified. We are working to restore the impacted services as soon as possible with our Card Processing Vendor.

Partner Impact:
• POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors

Customer Impact:
• Customers attempting to obtain card CVC details may be presented with a generic error message intermittently, in the mobile or web applications

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:
• POST /v1/cards/{id}/virtual_card_requests. (Please note that other downstream API dependencies on this endpoint may be also affected)

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.