Unplanned Partial Outage for Digital Banking API Services

A fix was applied for the unplanned Partial Outage affecting Digital Banking API services. Services have been monitored and all operations are running within normal service levels.

Partner Impact Resolution:

• Intermittent 5xx error messages are no longer being returned across multiple DiBa endpoints, such as creating new SEPA Credit Transfers or getting account information.

Customer Impact Resolution:

• Customers trying to initiate a new Digital Banking operations are no longer presented with a generic error message in the mobile or web applications.

Impacted endpoints:

• GET /v1/accounts/{id}
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/#tag/Accounts/paths/~1v1~1accounts~1{id}/get
• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Credit-Transfers

This incident is resolved. No further updates will be provided.

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

An unplanned Partial Outage for Digital Banking API services has been identified. We are working to restore the impacted services as soon as possible.

Partner Impact:

• Intermittent 5xx error messages are being returned across multiple DiBa endpoints, such as creating new SEPA Credit Transfers or getting account information.

Customer Impact:

• Customers trying to initiate a new Digital Banking operations may be presented with a generic error message in the mobile or web applications.

Impacted endpoints:

• GET /v1/accounts/{id}
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_direct_debit
• POST /v1/persons/{person_id}/accounts/{account_id}/transactions/sepa_credit_transfer

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/account-management/#tag/Accounts/paths/~1v1~1accounts~1{id}/get
• https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Credit-Transfers

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.