Outage in Solaris

Unplanned Outage - Identity Service

Resolved Minor
June 10, 2024 - Started 6 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We would like to inform you that we are experiencing unplanned outage for Identification Service where Identity API endpoint returned 5xx errors. We are working on it and we will update you as soon as possible. Partner Impact: • Partners will experience 5XX errors for Identity services. Customer Impact: • Customers would see errors while using services which is related to Identity services. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/mobile_number POST /v1/persons/{person_id}/tax_identifications PATCH /v1/persons/{person_id}/tax_identifications/{id} PATCH /v1/persons/{person_id} POST /v1/persons/{person_id}mobile_number/confirm API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 06/10/2024 05:52PM

We would like to provide an update that the Unplanned Outage for Identity Service has been resolved. Services have been monitored and all operations are running within normal service levels.


Partner Impact:

• Partners will experience 5XX errors for Identity services.

Customer Impact:

• Customers would see errors while using services which is related to Identity services.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:

POST /v1/persons/{person_id}/mobile_number
POST /v1/persons/{person_id}/tax_identifications
PATCH /v1/persons/{person_id}/tax_identifications/{id}
PATCH /v1/persons/{person_id}
POST /v1/persons/{person_id}mobile_number/confirm

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

MONITORING 6 months ago - at 06/10/2024 04:44PM

We are continuing to monitor for any further issues.

MONITORING 6 months ago - at 06/10/2024 04:44PM

We would like inform that Services are back to normal for the reported unplanned outage for Identification service which occurred for short duration of time where Identity API endpoint returned 5xx errors.

Partner Impact:

• Partners will experience 5XX errors for Identity services.

Customer Impact:

• Customers would see errors while using services which is related to Identity services.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:

POST /v1/persons/{person_id}/mobile_number
POST /v1/persons/{person_id}/tax_identifications
PATCH /v1/persons/{person_id}/tax_identifications/{id}
PATCH /v1/persons/{person_id}
POST /v1/persons/{person_id}mobile_number/confirm

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

INVESTIGATING 6 months ago - at 06/10/2024 04:11PM

We would like to inform you that we are experiencing unplanned outage for Identification Service where Identity API endpoint returned 5xx errors. We are working on it and we will update you as soon as possible.

Partner Impact:

• Partners will experience 5XX errors for Identity services.

Customer Impact:

• Customers would see errors while using services which is related to Identity services.

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services.

Impacted endpoints:

POST /v1/persons/{person_id}/mobile_number
POST /v1/persons/{person_id}/tax_identifications
PATCH /v1/persons/{person_id}/tax_identifications/{id}
PATCH /v1/persons/{person_id}
POST /v1/persons/{person_id}mobile_number/confirm

API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation:

https://docs.solarisgroup.com/api-reference/identity/identifications/#tag/Person-identifications/paths/~1v1~1persons~1%7Bperson_id%7D~1identifications~1%7Bid%7D/get

In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

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