Partial Outage for Multiple Cards API Services

We would like to confirm that, following extensive monitoring, the outage has been fully resolved.

A partial outage for Multiple cards services have been identified for creating cards and associated card lifecycle status changes related to cards processing provider.

Partner Impact: Anticipated failures related to all cards creation & servicing end-points.

Customer Impact: Anticipated failures related to all cards servcing operations.

API Reference Documentation:
To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/cards

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

All affected cards services should be fully recovered and operational within normal levels by 10:20 CEST.

A partial outage for Multiple Cards services have been identified for creating cards and associated card lifecycle status changes related to cards processing provider.

Partner Impact: Anticipated failures related to all cards creation & servicing end-points.

Customer Impact: Anticipated failures related to all cards servcing operations.

API Reference Documentation:
To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/cards

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.

A partial outage for Multiple Cards services have been identified for creating Cards and associated Card Lifecycle Status changes.

Partner Impact:

• POST /v1/cards/{id}/virtual_card_requests is returning increased 5xx errors
• POST /v1/cards/{card_id}/block returning increased 5xx errors
• POST /v1/cards/{card_id}/unblock returning increased 5xx errors
(not an exhaustive list)

Customer Impact:

• Customers attempting to perform card lifecycle operations or obtaining card CVC details may be presented with a generic error message intermittently, in the mobile or web applications
• Customers attempting to create cards will be presented with 5XXs errors
• Customers will be unable to Block and Unblock cards

Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services.

Impacted endpoints:
• POST /v1/cards/{id}/virtual_card_requests
• POST /v1/cards/{card_id}/block
• POST /v1/cards/{card_id}/unblock
(not an exhaustive list)

API Reference Documentation:
To understand more about the impacted endpoints please read the following public documentation:

• https://docs.solarisgroup.com/api-reference/digital-banking/cards/#tag/Cards-servicing/paths/~1v1~1cards~1{id}~1virtual_card_requests/post

We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at incidents@solarisbank.de or through our dedicated ticketing platform.